1&1 responds to our complaint
Here’s what we just now received:
I understand that you’ve been upset with our technical support team. This is something that I can only apologize for. This is an aspect of our service that we’re always trying to improve. This is why your feedback is so important to us. We can now look through and see where and if we made mistakes. Then, we can look into making sure that this doesn’t happen again. Again, we can only apologize for this frustration that you’ve suffered. We will continue to work on this to serve you better. I show that the site is currently up and functioning. As a sign of good faith I have since added three months free hosting to your account.