{"id":2316,"date":"2012-05-21T12:38:27","date_gmt":"2012-05-21T10:38:27","guid":{"rendered":"http:\/\/www.labourstart.org\/blogs\/?p=2316"},"modified":"2012-05-21T12:40:31","modified_gmt":"2012-05-21T10:40:31","slug":"should-we-use-zendesk","status":"publish","type":"post","link":"https:\/\/www.labourstart.org\/blogs\/?p=2316","title":{"rendered":"Should we use ZenDesk?"},"content":{"rendered":"<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone\" title=\"ZenDesk\" src=\"http:\/\/cdn.zendesk.com\/images\/zendesk-logo.png\" alt=\"\" width=\"160\" height=\"37\" \/><\/p>\n<p>I admit that I&#8217;ve only skimmed this &#8211; http:\/\/www.zendesk.com\/ &#8211; but I wonder if it wouldn&#8217;t be a way for us to share the workload, and track progress, on all the communciations we receive from our readers. \u00a0At the moment, these all come in as simple emails to me. \u00a0These include:<\/p>\n<ul>\n<li>New submissions &#8211; either URLs or attached documents such as press releases<\/li>\n<li>Requests to become correspondents<\/li>\n<li>Requests for campaigns<\/li>\n<li>Complaints and bug reports<\/li>\n<li>General questions<\/li>\n<li>Requests for new passwords<\/li>\n<li>And others I&#8217;m not thinking about at the moment<\/li>\n<\/ul>\n<p>Do any of you want to have a look and note your thoughts in the comments here? Thanks.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I admit that I&#8217;ve only skimmed this &#8211; http:\/\/www.zendesk.com\/ &#8211; but I wonder if it wouldn&#8217;t be a way for us to share the workload, and track progress, on all the communciations we receive from our readers. \u00a0At the moment, these all come in as simple emails to me. \u00a0These include: New submissions &#8211; either [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.labourstart.org\/blogs\/index.php?rest_route=\/wp\/v2\/posts\/2316"}],"collection":[{"href":"https:\/\/www.labourstart.org\/blogs\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.labourstart.org\/blogs\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.labourstart.org\/blogs\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.labourstart.org\/blogs\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2316"}],"version-history":[{"count":2,"href":"https:\/\/www.labourstart.org\/blogs\/index.php?rest_route=\/wp\/v2\/posts\/2316\/revisions"}],"predecessor-version":[{"id":2318,"href":"https:\/\/www.labourstart.org\/blogs\/index.php?rest_route=\/wp\/v2\/posts\/2316\/revisions\/2318"}],"wp:attachment":[{"href":"https:\/\/www.labourstart.org\/blogs\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2316"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.labourstart.org\/blogs\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2316"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.labourstart.org\/blogs\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2316"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}