UnionBook: Status report – teething problems
The upgrade to our new server on Friday has not only not improved the stability of the site, but has made things much worse.
We got some help from Kevin Jardine, who’s an Elgg expert, and much more help from Nick Holden, who knows his way around PHP and MySQL, but so far we’ve not gotten the crashes to stop. The Elgg group on Google has tried to be helpful, but we haven’t gotten much practical advice from them.
Meanwhile, I’ve been updating the UnionBook group on Facebook which has 150 members.
The technical support team at Memset, our hosts, have tried to be helpful but their most practical bit of advice so far is to move over to ‘managed hosting’ where they “can take a hands on role in troubleshooting any problems with configuration, and also check that software updates have been applied,” as they put it. I’ve just given them instructions to do this.
I’m flying out of London in another 19 hours and don’t want this hanging over my head while travelling. Let’s hope this can be resolved today.
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If the site stays up for a few minutes it might be worth sending the above to everyone registered. They might be feeling a little in the dark if they aren’t on the FB group or checking here.
Oh, and if a donation towards the new hosting arrangement is required, lemme know.
Eric,
There’s also a UnionBook group started under “general”. Looks to me like people are joining it thinking it is the official UnionBook on Facebook group.